Frequently Asked Banking Questions

Q: Are Town Center Bank deposit accounts FDIC insured?
A: Yes! Each individual customer at Town Center Bank is insured by the FDIC up to $100,000. It is possible to insure higher amounts up to $10,000,000 through the Certificate of Deposit Account Registry Service (CDARS) program. Please contact one of our customer service representatives for more information.

Q: How do I set up Direct Deposit of my payroll check?
A: After your Town Center Bank checking account has been opened, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department, and your direct deposit will usually begin within thirty days.

Q: Can I get account information by phone?
A: Yes. Account information is available during business hours at (972) 692-9900 or 24 hours a day at (972) 459-3110 or 1 (877) 459-3110 or ask about internet banking for up to the minute automated account information 24 hours a day.

Q: Is interest paid on Town Center Bank checking accounts?
A: Yes! If you want a checking account that pays a market rate of interest, check out our Founder's Account plus interest or our Regular Checking plus interest accounts.

Q: Can I do all of my banking with Town Center Bank?
A: Yes! Thanks to the convenience of Direct Deposit, electronic transactions, telephone banking and Internet Banking, everyday banking activities can be performed from your home or office. Contact us with questions about your banking needs.

Q: Can I look at all of my transactions at any time?
A: Yes! With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: How frequently is my Town Center Bank information updated?
A: Town Center Bank updates all customer information every business day during the day on a real time basis. Whether you access our Internet Banking site or visit our lobby or use telephone banking, your account balance information is updated every day to reflect all account activity.

Q: Are wire transfers possible to and from my Town Center Bank checking account?
A: Yes! Funds can be transferred to and from Town Center Bank accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Call one of our Customer Service Representatives at (972)692-9900.

Q: How do I make a deposit to my account from a remote location?
A: You can make most deposits by using Direct Deposit or our bank-by-mail service which allows you to mail non-recurring deposits. Businesses can move funds online through our online cash management service. Contact us for details on a method that's best for you. Individuals can also move funds from bank to bank online. Use our online banking product.

Q: Can Businesses access account information online?
A: Businesses can sign up for Internet banking services by simply calling (972) 692-9900 or visit any convenient Town Center Bank location.